Contact Us
Welcome to Evoriellee.
We are dedicated to providing customers with a reliable, transparent, and convenient shopping experience for outdoor products, outdoor gear, and related equipment.
If you need assistance with product details, order inquiries, shipping information, payment questions, returns, refunds, or any other store-related concerns, our customer support team is ready to assist you.
For questions regarding an existing order, please include your Order ID whenever possible. This helps us locate your order information more efficiently and provide a faster response.
Customer Service
Support Email:
service@evoriellee.com
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
Typical Response Time:
We aim to respond to customer inquiries within 1-2 business days.
When contacting us, please include relevant details such as your order number, product name, and a brief explanation of your request.
Providing complete information allows our support team to review your inquiry more effectively and provide appropriate assistance.
Phone Support
Customer Service Phone:
027-87510343
Telephone support is generally available during our regular customer service hours.
Depending on your telephone or mobile service provider, standard communication charges may apply.
How We Can Assist You
Our customer service team can assist with:
- Outdoor product information;
- Product features, specifications, materials, and usage questions;
- Existing order status;
- Shipping and tracking updates;
- Delivery-related concerns;
- Payment questions;
- Order modification or cancellation requests;
- Return and refund requests;
- Damaged, defective, incomplete, or incorrect products;
- General questions about Evoriellee.
If you need to request a return, please contact our support team before sending any product back.
Our team will review your request and provide the appropriate return instructions, including the authorized return location when applicable.
Please do not send products to any address before receiving confirmation and return instructions from our customer service team.
Company Information
Brand Name:
Evoriellee
Company Name:
Wuhan Jiheyun Technology Co., Ltd.
The Evoriellee online store is operated by Wuhan Jiheyun Technology Co., Ltd.
The company is responsible for website operations, order processing, customer service coordination, and other activities associated with the Evoriellee online store.
Business Address
Wuhan Jiheyun Technology Co., Ltd.
Room 204-1, Building A, Nanshan Optics Valley Free Trade Port, No. 99 Gaoxin 6th Road, Fozuling Subdistrict, Donghu New Technology Development Zone, Wuhan, Hubei Province, China
Please note that this address is our registered business address and may not be the designated location for product returns.
Customers should contact our customer support team before returning any item so that the correct return instructions and return location can be provided.
Products should not be sent to the registered business address unless specifically instructed by our support team.
Contact Details
Email:
service@evoriellee.com
Phone:
027-87510343
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (ET)
Typical Response Time:
1-2 business days