Effective Date: October 2026

Thank you for choosing Evoriellee.

This policy explains the return conditions, refund procedures, cancellation process, and support available for outdoor products, outdoor gear, and related equipment purchased through our website.

Evoriellee is owned and operated by Wuhan Jiheyun Technology Co., Ltd.

For assistance, email service@evoriellee.com with your order number and the email address used for your purchase.

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1. 180-Day Return Guarantee

Eligible purchases may be returned under our 180-Day Return Guarantee.

You must submit your return request within 180 calendar days after delivery. This period is measured from the delivery date to the date you contact us to request the return.

The guarantee is subject to the eligibility requirements below. Requests submitted after this period may not qualify unless otherwise required by applicable consumer protection laws.

Please contact our support team and obtain return instructions before sending any product back.

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2. Return Eligibility

For change-of-mind or preference-based returns, products should:

• Be unused and in their original condition;
• Include the accessories and components supplied with the product;
• Include the original packaging where available.

Products that have been modified, damaged through improper handling, or returned without their original components may not qualify for a standard change-of-mind return.

Different requirements apply when a product is damaged, defective, incorrect, incomplete, or materially different from its description.

Using a product to discover a defect will not automatically disqualify a request relating to that defect. We will assess the circumstances and the information provided.

Nothing in this policy limits consumer rights that cannot be excluded under applicable law.

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3. Damaged, Defective, Incorrect, or Misdescribed Products

If your product arrives damaged, defective, incorrect, incomplete, or materially different from its description, contact us promptly.

Please provide:

• Your order number;
• The name and email address used for the purchase;
• A description of the problem;
• Relevant photographs or videos where reasonably necessary.

We will review the information and explain the available solution, which may include a replacement, refund, missing component shipment, or authorized return.

Confirmed product defects or fulfillment errors will be resolved without additional cost to you. If we require the affected product to be returned, we will arrange or cover the necessary return shipping.

Please contact us before paying for return shipping so we can provide the appropriate arrangements.

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4. Change-of-Mind Returns

You may request a return within the 180-day period because you no longer need the product, ordered the wrong item, or changed your purchase decision.

The product must meet the eligibility requirements in Section 2.

For these returns:

• You are generally responsible for return shipping costs;
• Original shipping fees paid at checkout are generally non-refundable;
• Any different arrangement will be explained before you proceed.

These conditions apply only where permitted by applicable law.

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5. How to Request a Return

Email service@evoriellee.com with:

• Your order number;
• Product name;
• Reason for the return;
• Customer name;
• Email address used at checkout;
• Supporting photographs or videos if relevant.

Our team will review your request and provide approval or explain any additional information needed.

If approved, we will send the return address and instructions. Please retain your return shipment receipt and tracking information until the request is resolved.

Returns sent without prior instructions may be delayed while we identify the order and verify the return details.

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6. Return Address and Instructions

Do not send returns to our registered business address unless our support team specifically instructs you to do so.

The authorized return facility may differ from our company address. After approval, we will provide:

• The correct return address;
• Any return reference required;
• Packaging instructions;
• Applicable shipping arrangements.

Follow the instructions provided to help prevent delivery and processing delays.

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7. Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

For confirmed product or fulfillment problems, we will provide return shipping arrangements or explain how approved shipping costs will be covered.

Please do not purchase a shipping service at our expense without first receiving our instructions.

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8. Inspection of Returned Products

After a return arrives at the authorized facility, we will inspect it to confirm the item, its condition, and any included accessories or components.

Change-of-mind returns will be assessed against the eligibility requirements. Returns involving defects, damage, incorrect items, or inaccurate descriptions will be assessed according to the reported problem.

If further information is needed or a return does not meet the applicable conditions, we will explain the reason and the available next steps.

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9. Refund Method and Processing Time

Approved refunds are issued to the original payment method used for the purchase.

When a Return Is Required

Approved refunds are generally processed within 5–10 business days after the returned product has been received and inspected.

When No Return Is Required

If we approve a refund without requiring the product to be returned, we will issue it within 5–10 business days after approval.

This includes approved refunds for confirmed product problems or delivery issues where no return is required.

Business days exclude weekends and public holidays.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it. If the refund has not appeared after the expected processing period, contact us so we can check its status.

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10. Order Cancellation

Contact service@evoriellee.com as soon as possible if you wish to cancel an order.

We will attempt to cancel it before fulfillment begins. Because preparation may start shortly after payment confirmation, cancellation cannot be guaranteed once fulfillment has started.

If cancellation is approved, any payment collected for the cancelled items will be refunded to the original payment method within 5–10 business days after approval.

If the entire order is cancelled before dispatch, the refund will include the shipping fee paid for that order. For partial cancellations, we will confirm the refund amount and any applicable shipping adjustment.

If the order has already shipped, you may request a return after delivery under this policy.

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11. Lost Packages and Delivery Issues

Contact us with your order number if tracking has not updated for an extended period, delivery exceeds the estimated timeframe, or you believe your package is missing.

We will review the shipment information and investigate with the carrier or fulfillment partner where appropriate.

For a confirmed loss in transit or a delivery problem attributable to our fulfillment arrangements, we will provide a replacement or refund without additional cost to you.

If tracking shows “Delivered” but you have not received the package, please check with household members, building reception, and designated delivery locations where practical, then contact us if it remains missing.

A “Delivered” tracking status alone will not automatically result in rejection of your request.

Approved refunds that do not require a return will be issued within 5–10 business days after approval, consistent with our Shipping Policy.

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12. Contact Information

For help with returns, refunds, cancellations, product problems, or delivery issues, please contact us.

Brand Name:
Evoriellee

Legal Company Name:
Wuhan Jiheyun Technology Co., Ltd.

Business Address:
Room 204-1, Building A, Nanshan Optics Valley Free Trade Port, No. 99 Gaoxin 6th Road, Fozuling Subdistrict, Donghu New Technology Development Zone, Wuhan, Hubei Province, China

Support Email:
service@evoriellee.com

Customer Service Phone:
027-87510343

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time:
1–2 business days