Effective Date: October 2026

Thank you for shopping with Evoriellee.

These Terms of Purchase explain the conditions that apply to orders placed through the Evoriellee website, including payments, shipping, cancellations, returns, and refunds.

By completing a purchase, you acknowledge these Terms of Purchase and the applicable store policies, including our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service.

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1. Store and Company Information

Evoriellee is owned and operated by:

Wuhan Jiheyun Technology Co., Ltd.

The company manages website operations, customer orders, transaction processing, fulfillment coordination, and customer support.

Brand Name:
Evoriellee

Legal Company Name:
Wuhan Jiheyun Technology Co., Ltd.

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2. Products and Website Information

Evoriellee offers outdoor products, outdoor gear, equipment, and related items for outdoor activities and practical everyday use.

We make reasonable efforts to keep product information accurate and current. Product pages may include:

• Descriptions and images;
• Dimensions and specifications;
• Materials and features;
• Usage and care information;
• Prices and availability;
• Available styles, options, or variations.

Minor differences in appearance may result from photography, lighting, screen settings, packaging updates, or production batches.

Such differences do not remove your right to seek assistance when a product is damaged, defective, incorrect, incomplete, or materially different from its description.

We will not knowingly substitute a materially different product without your approval.

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3. Information Required When Placing an Order

Please provide complete and accurate information when ordering, including:

• Full name;
• Delivery address;
• Email address;
• Telephone number where required;
• Billing information;
• Required payment details.

Before paying, review your selected products, options, quantities, shipping method, delivery address, and total amount.

If you discover an error after ordering, contact us promptly. We will attempt to correct it before fulfillment begins, but changes cannot be guaranteed once preparation or dispatch has started.

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4. Order Confirmation and Review

After submitting an order, you will receive an order confirmation email using the email address provided at checkout.

This confirms receipt of your order details. It does not confirm that your products have been dispatched.

We may need to review an order because of:

• Product availability;
• Payment authorization issues;
• Incomplete delivery information;
• Significant pricing or product information errors;
• Suspected unauthorized transactions;
• Technical or operational problems.

If an issue affects your order, we will contact you where appropriate and explain the available options. We will not collect an increased payment or substitute a materially different product without your agreement.

If we cancel paid items, the amount collected for those items will be refunded to the original payment method within 5–10 business days after cancellation is confirmed.

If we cancel the entire order before dispatch, the refund will include the shipping fee paid for that order.

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5. Payment

Successful payment authorization is required before an order enters fulfillment.

Available payment methods are displayed at checkout. You must be authorized to use your selected payment method and provide accurate billing details.

Payments may be processed through independent third-party payment providers.

When payment information is handled directly by those providers, Evoriellee does not intentionally store complete payment card numbers, card security codes, or full payment authentication information on its own systems.

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6. Pricing, Discounts, and Promotions

The final purchase amount is displayed before payment and may include:

• Product prices;
• Shipping charges;
• Applicable taxes;
• Any other charges disclosed before purchase.

Product prices and promotions may change for future purchases. Changes will not, by themselves, alter the amount already confirmed for an existing order.

Discount codes and promotional offers may have eligibility requirements, expiration dates, or restrictions on combining offers. Please review the conditions displayed for the relevant promotion.

If a significant pricing error affects an order, we will explain the issue and available options before proceeding.

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7. Shipping and Delivery

Our Shipping Policy explains order processing, delivery estimates, shipping fees, fulfillment arrangements, tracking, and delivery problem resolution.

Orders are generally processed within 1–3 business days after payment is confirmed.

For United States orders, Standard Shipping and Free Shipping have an estimated delivery time of 7–15 business days after dispatch. Processing time is additional.

For eligible United States orders, the following rates apply. Amounts are in USD.

Any separate Express Delivery estimate will be displayed at checkout. If no separate estimate is provided, the general estimate of 7–15 business days after dispatch applies. The $6.99 fee alone does not guarantee earlier delivery.

Orders may be fulfilled through our suppliers or partner facilities and may involve cross-border shipping. A United States delivery address does not necessarily mean dispatch from a United States warehouse.

Tracking information will be emailed after dispatch once it becomes available.

Delivery estimates may be affected by carrier operations, weather, holidays, customs processing, or transportation disruptions. Please contact us if delivery exceeds the estimated period or your package appears missing.

A tracking status of “Delivered” will not automatically result in rejection of a missing-package inquiry.

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8. Changes to an Order

Contact service@evoriellee.com as soon as possible if you need to:

• Correct shipping information;
• Change a product option;
• Adjust quantities;
• Cancel an order.

We will attempt to accommodate changes before fulfillment begins. Once preparation or shipment has started, changes may no longer be possible.

Any change to the order price or shipping charge will be explained before you agree to the adjustment.

If an order cannot be changed or cancelled, eligible products may be returned after delivery under our Return & Refund Policy.

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9. Order Cancellation

To request cancellation, contact our support team promptly with your order number.

Cancellation cannot be guaranteed once fulfillment has begun or the order has shipped.

If cancellation is approved, any payment collected for the cancelled items will be refunded to the original payment method within 5–10 business days after approval.

If the entire order is cancelled before dispatch, the refund will include the shipping fee paid for that order.

For a partial cancellation, we will confirm the refund amount and any applicable shipping adjustment.

If cancellation is no longer possible, you may request a return after delivery according to our Return & Refund Policy.

Your bank, card issuer, or payment provider may require additional time to post the refund after we issue it.

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10. Returns, Refunds, and Product Issues

Eligible purchases may be returned under our 180-Day Return Guarantee. Return requests must be submitted within 180 calendar days after delivery.

Change-of-mind returns must meet the eligibility requirements in our Return & Refund Policy. Customers generally pay return shipping for these returns, and original shipping fees are generally non-refundable, except where otherwise agreed or required by law.

For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed products, we will provide an appropriate solution without additional cost to the customer for resolving the issue. If a return is required, we will arrange or cover the necessary return shipping.

Contact us for approval and instructions before returning products. Do not send returns to our registered business address unless specifically instructed.

Approved refunds are issued to the original payment method:

• When a return is required: generally within 5–10 business days after the product has been received and inspected;
• When no return is required: within 5–10 business days after approval.

Business days exclude weekends and public holidays. Payment providers may require additional time to post the funds.

Please consult our Return & Refund Policy for the complete conditions and procedures.

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11. Product Availability

Product availability may change because of inventory levels, supplier availability, customer demand, or fulfillment arrangements.

If an ordered product becomes unavailable, we will explain the available options, which may include:

• Waiting for availability;
• Choosing an alternative with your approval;
• Cancelling the unavailable item and receiving a refund.

You are not required to accept an alternative product.

Refunds for confirmed cancellations will follow the timelines stated in Sections 4 and 9.

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12. Product Use and Care

Review the product description, specifications, instructions, safety information, and care guidance before using outdoor equipment.

Use products for their intended purpose and follow any stated limitations.

If you need information about suitability, materials, dimensions, or use, contact us before purchasing or using the product.

These responsibilities do not remove your rights concerning defective or misdescribed products.

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13. Customer Responsibilities

Please:

• Review product information before ordering;
• Select the appropriate product options;
• Provide accurate billing and delivery details;
• Make reasonable arrangements to receive deliveries;
• Follow product instructions and care guidance;
• Contact us if you identify an order or product problem.

If a delivery issue results from customer-provided address errors, we will explain the available solutions and any applicable charges before arranging reshipment.

Problems caused by Evoriellee or our fulfillment partners will be resolved without additional cost to you.

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14. Unauthorized, Duplicate, or Incorrect Payments

If you believe a payment is unauthorized, duplicated, or incorrect, contact us promptly so we can review the transaction.

We may request reasonable information to identify the order and investigate the issue.

You may also contact your bank, card issuer, or payment provider. Contacting Evoriellee does not prevent you from using the dispute or protection options available through those providers.

Please do not send complete card numbers, card security codes, passwords, or payment authentication codes by email.

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15. Errors and Corrections

Occasional errors may occur in prices, descriptions, availability, or other website information.

If a significant error affects an existing order, we will explain it and offer the available options, which may include proceeding with corrected information with your agreement or cancelling the affected items.

We will not require you to accept a materially different product or increased charge without your approval.

Refunds for cancelled paid items will be issued according to the timelines in these Terms.

Nothing in these Terms of Purchase limits consumer rights that cannot be excluded under applicable law.

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16. Contact Information

For questions about products, payments, order changes, cancellations, returns, or these Terms of Purchase, contact us.

Brand Name:
Evoriellee

Legal Company Name:
Wuhan Jiheyun Technology Co., Ltd.

Business Address:
Room 204-1, Building A, Nanshan Optics Valley Free Trade Port, No. 99 Gaoxin 6th Road, Fozuling Subdistrict, Donghu New Technology Development Zone, Wuhan, Hubei Province, China

Support Email:
service@evoriellee.com

Customer Service Phone:
027-87510343

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)

Typical Response Time:
1–2 business days